Our product exchange policy aims to provide customers with complete security regarding products purchased in our store. Free products cannot be exchanged under any circumstances.
All of our products are guaranteed against manufacturing defects.
We also exchange products that are different from the ones ordered by the customer.
If you receive a product from us with a manufacturing defect or different from the one you ordered, follow these steps to exchange it:
1. Inform our team about the problem via our email
([email protected]), sending clear photos or videos of the defective product or the wrong product you received, within 3 days of receipt. Please note that we will not exchange or refund products after this period.
2. Your complaint will be analyzed within a maximum of 2 business days and, once the problem has been confirmed, we will contact you via email and you can choose one of the following alternatives:
• Receive a refund of the amount paid.
• Receive a new product identical to the one ordered.
• Receive a product of similar value.
• Receive a coupon for the value of the product to use on future purchases.
We will not exchange products that are the wrong size for the customer:
We provide the measurements of our products in centimeters so that there is no error in choosing the size. According to the Consumer Protection Code - Article 18, the store owner is not legally obliged to exchange products due to the consumer's regret regarding the color, size, model, or any other reason. The right guaranteed to the customer by the Consumer Protection Code is to exchange only defective products.
