The delivery time to any location in Brazil varies
from 2 to 5 weeks on average after payment confirmation.
Remember that we provide the tracking code for all
products. If the tracking does not work on our website, it will certainly work on one of these:
• http://global.cainiao.com
Tracking codes take 3 to 7 business days to be forwarded from our suppliers to you, the customer.
We are not responsible if the product cannot be delivered to the recipient due to the delivery address being filled out incorrectly on our website at the time of checkout.
The time varies according to the agility of the Post Office and customs, but it usually takes between 20 and 30 days on average. The final delivery time is up to 40 business days. After the stipulated time, we recommend that you contact the Post Office to clarify the reason for the delay. If the post office is not in possession of your order, please contact us immediately so that we can check with our suppliers. If there is a problem with the logistics of your order, we will refund your purchase in FULL immediately after these verification steps. It is important that you provide the means for delivery to the address registered in your order. After 3 (three) proven delivery attempts, you will have to pick up the order at a post office near your address. Storage fees are charged if they are not collected within 7 calendar days. The amount of the fee depends on the weight/volume of the product. • CUSTOMS TAXATION All products are shipped from abroad and are subject to customs taxation upon receipt. The amount of the fees is 60% of the purchase value, so if the amount charged is higher than this, please contact us so that we can explain how to appeal with the post office.
